Frequently asked questions

Hand knotted Persian and oriental rugs, kilims, modern wool and silk rugs, and fine textiles such as tapestries and kilim cushions. Every piece is diagnosed before we choose a washing method. If you have an unusual piece, send us photographs on WhatsApp and the master will tell you honestly whether we can care for it, and how.

Send us two photographs on WhatsApp, one of the front and one of the back, with the approximate size and your neighborhood. With that, the master identifies the type of piece, its condition and the work it needs, and we send you a written quote. If we find anything different once it reaches the workshop, we tell you before proceeding.

We accept bank transfer and card payment, and confirm the current options together with your quote. We issue an invoice if you need one. Deposit and final payment terms are agreed in writing before collection, so you know from the start what is paid and when, with no surprises at delivery.

The master examines it carefully and explains what can be recovered, what should be stabilized so the damage does not spread, and what is not worth touching. We share photographs and options in writing, and you decide. We never restore without your approval, and we will tell you plainly if a repair is not justified.

It depends on the piece, the work it needs and the season. Controlled drying cannot be rushed, and a restoration takes longer than a wash. When we quote, we confirm a delivery date in writing. During the spring season, from February to April, we suggest booking your date well in advance.

When we collect your piece, we give you a tracking code that begins with KR. Enter it in the tracking section of this site and you will see which step of the process it is in, from diagnosis to delivery. The arrival and delivery photographs are recorded under the same code.

We collect and deliver at no extra cost in Polanco, Lomas de Chapultepec, Bosques de las Lomas, Tecamachalco, Interlomas, Huixquilucan and the west of the city. If you live elsewhere, write to us on WhatsApp with your neighborhood and we will confirm whether we can serve you, and on what terms.

We are glad to reschedule. Your piece stays wrapped and sealed in our workshop. If 30 days pass after it is ready without delivery being possible, a storage fee applies, which we inform you of in writing in advance. We would rather your rug went home, so we look for the most convenient date for you.

Yes. Silk never goes into the automatic washer. The master washes it by hand, with controlled water and neutral products, after testing the stability of every dye. Drying is done laid flat and without direct heat. If a silk piece presents any risk, we explain it before starting, and you decide.

In many cases, yes. Urine reaches the foundation of the weave, so cleaning the surface is not enough. We treat the area specifically, wash the whole piece and dry it in a controlled environment. Some old stains change the dye permanently. The master will tell you honestly during the diagnosis what can be expected.

It depends on use. In high traffic areas such as living rooms and hallways, a deep wash every year or two is advisable. In bedrooms or quiet rooms, less often. Between washes, vacuum without a rotating brush, turn the piece from time to time so it wears evenly, and attend to any spill right away.

Pieces from our collection are available for sale on request. Write to us on WhatsApp with the name of the piece you are interested in and we will share detailed photographs, dimensions, origin and terms. We are happy to bring the piece to your home so you can see it in your own space before deciding.