Our seven step process

Inside the workshop

Seven steps, none of them rushed

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   Step 1. Collection

   We collect your rug on the agreed date, in Polanco, Las Lomas, Interlomas and the west of the city, at no extra cost. We roll it with care, never folded, and give you its tracking code.

2. 
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   Step 2. Diagnosis and photography

   On arrival at the workshop, the master inspects fiber, dyes, foundation, fringes and edges. We photograph front and back, record every detail and share the diagnosis with you before any work begins.

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   Step 3. Deep dusting

   We remove the dust and grit that settle deep in the foundation and wear the fiber down with every footstep. It is the step most often skipped, and the one that most protects the life of a rug.

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   Step 4. Washing

   Wool pieces go through our industrial automatic washer, with abundant water and neutral detergents. Silk and delicate pieces are washed by hand, by the master, with the time each one asks for.

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   Step 5. Centrifuge and controlled drying

   The industrial centrifuge removes water evenly, without twisting or stretching the weave. The rug then dries laid flat in a controlled environment, to prevent odors, shrinkage and dye bleeding.

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   Step 6. Restoration and the master's review

   If the diagnosis called for it and you approved it, the master repairs fringes, edges and weave with wool and technique true to the piece. Before leaving, every rug receives a final review, inch by inch.

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   Step 7. Wrapped and sealed delivery

   We photograph the finished piece, roll it, wrap it and seal it. We deliver it to your home on the agreed date, ready to return to its place, with the photographic record of arrival and delivery.